Privacy Policy
Last Updated: January 2026
At PawGram, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet adoption services and website.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Name, email address, phone number, and mailing address
- Date of birth and age
- Employment information and income details (for adoption applications)
- References and emergency contacts
- Photographs and videos (with your consent)
- Communication preferences
Pet-Related Information
When you adopt a pet through PawGram, we may collect:
- Pet adoption history and preferences
- Veterinary records and health information
- Behavioral assessments and training notes
- Post-adoption follow-up information
Technical Information
We automatically collect certain technical information when you visit our website:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website information
- Cookies and similar tracking technologies
How We Use Your Information
We use your personal information for the following purposes:
Adoption Services
- Processing adoption applications and conducting background checks
- Matching pets with suitable families
- Conducting home visits and follow-up assessments
- Maintaining adoption records and providing ongoing support
Communication
- Sending updates about available pets and adoption events
- Providing educational resources and training materials
- Responding to your inquiries and providing customer support
- Sending important updates about your adopted pet
Service Improvement
- Analyzing website usage to improve our services
- Conducting research to better understand pet adoption trends
- Developing new programs and services
- Ensuring the safety and security of our platform
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Veterinary services and health care
- Background check and verification services
- Website hosting and technical support
- Email communication and marketing services
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or court orders
- Protect the rights, property, or safety of PawGram, our users, or others
- Investigate potential violations of our Terms of Service
- Prevent fraud or other illegal activities
Consent
We may share your information with your explicit consent for specific purposes, such as connecting you with other pet owners or sharing success stories.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission and storage
- Regular security assessments and updates
- Access controls and authentication procedures
- Employee training on data protection practices
- Secure data centers and backup systems
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:
- Adoption records are maintained for the lifetime of the adopted pet
- Application information is kept for up to 2 years after submission
- Website analytics data is retained for up to 3 years
- Marketing preferences are maintained until you opt out
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
- Request a copy of the personal information we hold about you
- Receive your data in a structured, machine-readable format
Correction and Updates
- Correct inaccurate or incomplete information
- Update your contact information and preferences
Deletion
- Request deletion of your personal information (subject to legal and operational requirements)
- Opt out of marketing communications
Restriction and Objection
- Request restriction of processing in certain circumstances
- Object to processing based on legitimate interests
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. We use cookies for:
- Remembering your preferences and settings
- Analyzing website traffic and usage patterns
- Providing personalized content and recommendations
- Ensuring website security and functionality
You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of our website.
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
International Data Transfers
If you are located outside the United States, please note that your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place to protect your information during such transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing notice through our services
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: app.pawgram@gmail.com
We are committed to addressing your privacy concerns promptly and transparently.